RackRaiser & MicroFridge FAQ's

Here are some common questions students have for us at RackRaiser. If your question is not addressed here feel free to e-mail us at info@rackraiser.com or by phone at (978)774-9298.

How high does a RackRaiser raise the bed?
The frame of the bed sits on top of the RackRaiser giving 20 or 25 inches of clearance under the bed, depending on size of RackRaiser ordered.

What colors are available for the RackRaiser?
The RackRaiser only comes in black.

Do I need tools to assemble the RackRaiser?
No tools are needed. Bolts are handtightened.

How long will it take to ship an order?
Most orders will be prepared for shipping within 48 hours and should be received within 2 weeks. Orders are shipped via UPS ground. If order is not received within 2 weeks of purchase please e-mail us info@rackraiser.com or call 978-774-9298 and notify the office. (Please have your order number handy)

Can an order be shipped overnight?
Yes, overnight and 2 day shipping are options available when placing order.

Can I cancel my order?
There is a 30 day money back guarantee for purchase price. Shipping is not refunded. Phone orders may already have been shipped if cancelled after 1pm and order placed originally before 1pm. If a cancelled order has been shipped you must follow the procedure for a return. Orders being held for on campus pick up may be cancelled by phone before August 24 or on campus by a RackRaiser representative.

How do I return an item?
Any item returned within 30 days of purchase does not need approval. Orders
placed between June and September may be returned by Oct 20 without approval
allowing a "graceperiod" for students to move in to their rooms. The
address for returns is 112 Burley St, Danvers, MA 01923.

When will I get my refund?
Refunds are issued within 30 days of receipt of returned merchandise.

Can I pick up my RackRaiser early?
Pick up dates have been arranged with each school and cannot be changed. If you are unable to pick up the RackRaiser on scheduled date, other arrangements should be made ( either have a roommate or friend pick it up or ship it home).

Can I ship the RackRaiser directly to school?
Most schools ask that students do not ship to school addresses prior to student arrival on campus. Please obtain authorization from school before having items shipped to school address before scheduled move in.

What kind of beds fit the RackRaiser?
The RackRaiser was originally designed for use on “cot style” beds often found in universities. These beds have a one solid piece frame. However the RackRaiser does fit other beds wit the following specifications:

-legs of the bed need to be less than 2 ½ inches in diameter.
-legs should be more than 4 inches long
-legs must be straight (no cone shaped legs as found on some bed frame)
-the frame sits on the RackRaiser so one should see if this will cause head or foot board to unhook.
- RackRaiser fits bed with crossbars (bars running between legs of head or foot board) The crossbar needs to be placed in the cut out on the RackRaiser.

MICROFRIDGE FAQ

How Do I Cancel A Microfridge Rental?
Cancellation - The student may cancel a MicroFridge rental by submitting a written request to RackRaiser, 301 Newbury Street Suite 292, Danvers, MA 01923, postmarked on or before September 20, 2007. MicroFridge order will be cancelled after the student returns the MicroFridge to RackRaiser.

Can I Receive A Refund For A Microfridge Rental?
Full refunds will be processed for cancellations postmarked on or before September 20, 2007. There are no refunds after September 20, 2007. There is no pro-rating of rental fees.

Can I transfer my Microfridge to another student?
The MicroFridge unit is assigned to the student who completes the rental agreement. The responsibility of the MicroFridge can be transferred to another student by having that student complete a rental agreement. The new rental agreement must include the unit number of the MicroFridge to be transferred and the new location of the MicroFridge.

What happens if I move the MicroFridge?
The student responsible for the MicroFridge must notify RackRaiser if the student has moved the unit. If RackRaiser must move the unit for the student $20.00 fee will be charged.

Do I need to clean the MicroFridge prior to returning?
YES. Defrost by unplugging 24 hours before pick up date and wiping clean. 25.00 fee is assessed for any fridge that is not cleaned out.

What happens if my MicroFridge get lost or stolen or gets damaged?
The student is responsible for the replacement cost for the MicroFridge if the unit is lost or stolen and for any repairs or damages that are not the result of normal wear and tear. RackRaiser shall not be responsible for any loss and damage, including personal injury, caused, directly or indirectly, by misuse or abuse of the unit other than by RackRaiser personnel.

How do I get my MicroFridge repaired?
Repairs to the MicroFridge that are attributed to normal wear and tear or defective parts are the responsibility of RackRaiser. If MicroFridge unit malfunctions, RackRaiser will deliver a replacement unit to the student's room at no cost. For service please send an email to repairs@rackraiser.com or call RackRaiser (781)-838-2126.